FAQ

1. What types of underwear does PureIntimaties offer? We offer a wide range of premium underwear and intimates, including:

  • Seamless & no-show panties
  • High-waisted, bikini, thong & cheeky styles
  • Comfort bras & bralettes
  • Breathable cotton & modal underwear
  • Lace sets & everyday essentials
  • Shapewear & smoothing pieces

Check product pages for size charts, fabric details, and style descriptions.

2. What shipping options are available? We offer these to U.S. customers:

  • Express Shipping: 3–6 business days – $20
  • Free Shipping: 7–14 business days – $0 (our most popular choice!)
  • Free Standard Shipping: 7–14 business days – $0
  • Standard Shipping: 7–14 business days – $10

Note: Times are estimates and may vary due to location, holidays, or carrier volume. Free shipping may apply based on order total or promotions.

3. How long will it take to receive my order? Most orders process and ship within 1–3 business days. After shipping:

  • Express: 3–6 business days
  • Standard / Free: 7–14 business days

We’ll email a tracking number as soon as your order is on its way. All packages are shipped discreetly.

4. Do you ship internationally? Currently, we only ship within the United States. We’re working on expanding – sign up for our newsletter for updates!

5. What is your return policy? We offer a 30-day return window for unused, unworn items in original packaging with tags attached (for hygiene reasons). If an item arrives damaged or incorrect, contact us within 7 days with photos – we’ll arrange a replacement or refund (including original shipping if it’s our error). Customer pays return shipping unless the issue is ours. See our full Returns page for details.

6. Are your underwear comfortable and high-quality? Yes! We use premium, skin-friendly fabrics such as soft modal, breathable cotton, and stretch microfiber. All pieces are designed for all-day comfort, excellent stretch recovery, and moisture management.

7. How do I care for my underwear?

  • Machine wash cold on gentle cycle
  • Avoid bleach and fabric softeners
  • Tumble dry low or air dry for best longevity
  • Do not iron Specific care instructions are included with each item.

8. Have more questions? We’re here to help you find your perfect fit and comfort! Email support@pureintimaties.com or use our contact form. We typically respond within 24 hours.